1.1 The terms contained in this document (Trading Terms) apply to all transactions for the purchase of products and services (each a “Service” or, two or more, the “Services”) from the Site. By ordering any Services from Our Site you are indicating your acceptance to be bound by these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent.
1.2 We reserve the right to change these Trading Terms from time to time without prior notice to you, provided that any such change will not affect any purchases you have made before the change is implemented.
2.1 You may place an order to purchase a Service advertised for sale on Our Site by following the onscreen prompts. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order.
2.2 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
2.3 After submitting an order to us, you will be sent an order acknowledgement email (and text message if a mobile telephone number has been supplied) with your order reference and details of your order. Acceptance of your order and the formation of the contract between us will take place when we send you an email confirming that the order has been dispatched to you, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancellations and Returns).
2.4 If your order includes Service(s) which are not available, we will contact you by email or by telephone to ask you how you wish to proceed. You will have the option to wait until the Service(s) are available or cancel your order.
3. Prices and payment
3.1 The prices of Services advertised for sale on Our Site are as set out on Our Site. All prices are in pounds (£) sterling, exclusive of VAT, and additional charges. Additional charges and VAT may be added to the total amount due once your order has been confirmed and/or completed.
3.2 Prices may change at any time up to the completion of your order.
3.3 We may not be able to accept your order until you have either paid for it in full, or secured your booking with a deposit.
3.4 If a service has been incorrectly advertised on Our Site, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. We will not be obliged to supply Services at the incorrect price.
4.1 Subject to availability, we will use all reasonable endeavours to deliver the Services you have ordered as soon as possible after your order is accepted by us.
4.2 We will proceed directly to the address specified in your order as per the booking specification.
4.3 The precise timing of a service cannot be specified.
5.1 Unless one of the exceptions listed in Clause 5.4, below applies, you may cancel your order (or any part of it) without giving any reason within (2) days. To exercise the right to cancel, you must notify us, giving us your full name, address and order reference (if any) in accordance with the provisions below (see Clause 5.4).
5.2 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5.3 If you cancel this contract, we will reimburse to you all payments received from you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. Alternatively, you may ask us to substitute a Service, rather than provide you with a refund, but we can only do that if the Service you wish to substitute is of equivalent value to the order you are cancelling.
5.4 You may not cancel your order if:
i. the Services have been customised or made to your own specifications;
ii. the Services have commenced.
5.5 Our policy on cancellations does not affect your statutory legal rights.
6. Inadequate Services
6.1 If you believe a Service is inadequate, you should notify us within 24 hours of the Service(s) provision.
6.2 Our policy on inadequate Services does not affect your statutory legal rights.
7. Service Information
7.1 We have taken reasonable steps to display as accurately as possible the colours and other detailing of our Services in the images that appear on our Site. However, as the actual colours and detailing you see onscreen will depend on your monitor, we cannot guarantee that your monitor’s display of any colour or other detailing will exactly reflect the colour or detailing of the Service(s) upon delivery.
7.2 From time to time, our company literature may run special or local promotions which may not be available online, or we may offer special promotions online that are not available via our main office. Please note that, unless expressly stated on Our Site, purchases made online may not apply all current company promotions.
7.3 Any information on Our Site regarding sizing of Services is included as a guide only. If you are in any doubt as to the size of any Service you require, we recommend that you contact us prior to placing an order.
8. Orders for outside the United Kingdom
8.1 Please note we do not currently provide services outside of the United Kingdom.
9.1 We understand that you may have concerns about security on the internet. Our Site uses a secure server in our online ordering process to protect your personal information.
9.2 We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.
9.3 If you have any additional queries about security, please contact us.
10. Our liability
10.1 We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.
10.2 You are responsible for the use you make of the Service(s) you order. To the extent not prohibited by law, we accept no liability for any loss or damage which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, business interruption, loss of business or opportunity and other similar losses).
10.3 We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.
10.4 Nothing in this section or elsewhere in our Trading Terms affects your statutory legal rights.
11. Personal Data
12.1 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.
12.2 If any part of these Trading Terms is found to be unenforceable as a matter of law, all other parts of these Trading Terms shall be unaffected and shall remain in force.
12.3 You and we agree that English law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.
12.4 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
12.5 Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Trading Terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.
13. How to contact us
13.1 Please feel free to contact us at firstname.lastname@example.org or by using the details set out on Our Site.